Questions About The Groovy Vegan
Is everything you sell sweatshop and cruelty free?
How can I contact you?
Will you keep my personal information secure?
Where are you located?
Questions About Our Products
Where are your products manufactured?
How do I know which size to order?
Questions About Shipping and Ordering
What payment methods do you accept?
We accept Visa, MasterCard, American Express and we also accept payments via PayPal.
How much is shipping?
- Shipping to anywhere in Canada is a flat rate of $10.00 CAD. Shipping is free to anywhere in Canada on orders over $50.00 CAD.
- Shipping to anywhere in the United States is a flat rate of $12.00 CAD (approx. $10.00 USD). Shipping is free to anywhere in the United States on orders over $50.00 CAD (approx. $40.00 USD).
- Shipping internationally is a flat rate of $25.00 CAD (approx. $20.00 USD). We are currently not able to offer a free shipping option on international orders.
Do you ship internationally?
Yes, we ship our products Worldwide!
Will I have to pay duties and taxes on top of my order?
What shipping service do you use?
- For orders shipped within Canada, we use Canada Post.
- For orders shipped to the United States and the rest of the world, we use the courier company DYK Post. They ship our packages via USPS.
Questions About Returns and Exchanges
What is your return/exchange policy?
- Once you place an order, all items are considered to be final sale. With that being said, we also strive to offer excellent customer service and quality control, because we truly want you to have an awesome experience with The Groovy Vegan. If the items you receive happen to be inconsistent with what you ordered or, in the rare occurrence that any of the items you receive are defective, we will exchange those for you.
- We ask that you please ensure you are choosing the correct size when placing an order, as there are size charts located on each product page. However, should any of the clothing you ordered not fit as you hoped, we will happily exchange those items for a new size only.
- All exchanges must be received within 30 days of the date your order was delivered. If you are located internationally, we will extend that to 45 days. All items must be in their original condition with all tags attached.
- Other than these exceptions, we do not offer returns or refunds on any items ordered.
Please send your items for exchange to the address below:
What is your return address?
The Groovy Vegan
2057 111 Street Northwest
Edmonton AB T6J 4V9